Shipping & Returns

RETURN POLICY

In order to receive a refund, product(s) must be returned in the original sale condition with all ties and tags attached. Eligible items may be returned for a refund minus a restocking fee of $25 within 15 days of the shipping date. Any shipping related fees will be deducted from the store credit. Because this is a hygienic item, hair that has been washed, cut, dyed, installed, untied and/or tampered with are not be eligible for return.

Problem with your order or want to request a return? Please send your name, order # and a brief description to info@fivfifteenllc.com. We will respond within 2-3 business days. Store credits are issued only after we receive the item and the return has been approved. If we receive an item that does not meet the eligibility requirements ie. worn, dyed, washed etc; the customer will be responsible for any additional shipping charges.

For packages labeled Returned to Sender, Undeliverable, Wrong Address, duty not paid or not picked up -- We will issue a refund less shipping fees and a 10% restocking fee. 

Additional information --

• All custom and special orders are final sale.

• Orders cannot be cancelled after 24hrs of being placed or after it has shipped.

• Discount codes cannot be combined or applied after a purchase is made